Emails stopped working for all M1 alarms - ELK Products

Emails stopped working for all M1 alarms

› M1 Support Forum › Emails stopped working for all M1 alarms

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • March 5, 2026 at 5:30 pm #10080
    Cavin Greer

      We have 10 M1 systems that have been in use for several years. On Feb 14, 2026 they all stopped sending email. We’ve changed the email password, tried 2 different email accounts (Gmail and O365) which work on other test devices. The email is not even hitting the SMTP servers. Any thoughts?

      March 5, 2026 at 6:23 pm #10081
      John Schumann

        Calvin, see the post titled M1 Text Message Failure There is an update you need to do.

         

        Regards,

        John

        March 6, 2026 at 12:29 pm #10083
        Cavin Greer

          Well I did the firmware update and it’s still not sending.

          Trace screen shows Auth Unsuccessful and finally 530 5.7.57 Client not authenticated to send mail

          Message Trace on O365 Exchange doesn’t show anything, I guess because it’s refusing the connection

          Bootloader and firmware are both latest version.  Any other ideas?

          When I test this from a raspberry pi it works flawlessly with gmail or O365

          March 9, 2026 at 7:00 pm #10090
          Cavin Greer

            Ok the firmware did solve my problem. I just needed a sleep cycle to reset my brain and realize that I had been fooling around with the Exchange admin and deleted the account I was trying to use. Gmail worked fine the next day. Still can’t get it to work with office365 even though it works with other devices but whatever

            Only problem now is I’m getting the alert that there are differences every time I connect even though I receive and save. Anyone find a fix for that?

            March 9, 2026 at 7:56 pm #10092
            John Schumann

              I have the same issue!

            • Author
              Posts
            Viewing 5 posts - 1 through 5 (of 5 total)
            • You must be logged in to reply to this topic.
            Scroll to Top