URGENT >> Connection issues - ELK Products

URGENT >> Connection issues

› M1 Support Forum › URGENT >> Connection issues

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  • February 1, 2026 at 12:42 pm #9909
    Jason Roberts

      My Mi shows as connected to the network, when I list all wired devices –  but when I try to connect with the ElkRP, it is not connecting giving the following error message.

      Connection error – Could not connect.
      Possible reasons. The port is not forwarded through the router.
      The IP address or URL is incorrect. The remote site is down.

      I am connecting from onsite not remote. Never seen this before. Has been working fine.

      February 1, 2026 at 2:03 pm #9910
      Brad Weeks

        In ElkRP2:

        • Click Setup, Options, Network Adapters
        • Under the Network Adapters dropdown should be the IP of your PC on the LAN
        • Select the IP of your PC and close the Network Adapter window
        • From the Account Detail Screen Click the M1XEP Setup and FIND
        • This should Find the M1XEP on the LAN and the IP Address of the M1XEP and your PC should be within the same range
        • Highlight the M!XEP and click Use Selected
        • Close the M1XE Setup window
        • From the Account Detail System URL/IP should be the IP of the M1XP on the LAN
        • Port 2601
        • The options “Connect non-secure” should Not Be Checked
        • The the Connection again
        February 1, 2026 at 4:16 pm #9911
        Jason Roberts

          All steps followed. Not connecting. Message when Find is “No M1XEP found”.

          Please note.

          • Laptop IP is 0.199
          • ELK IP is 0.100 (it is correct IP of M1 in the System URL/IP in the Account Details page, Port 2601 is also correct.
            So they are in the same range.

          I continue to see the ELK in the list of wired network devices on the network

          February 2, 2026 at 8:00 am #9912
          Brad Weeks

            Enter the 192.168.0.100 in the System URL/IP and try the connections

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