Alarm Engine Knowledge Center
ElkConnect - Managing Users and Notifications from the Customer Portal
You must be logged in to the ElkConnect Portal with User credentials to view, change, or add users and setup notifications
Dashboard
The ElkConnect Owner Dashboard provides an overview of system information, including installer contact info and recent system events.
Navigating ElkConnect
The left side of the dashboard provides quick navigation options to other areas of the Owner portal.
- Manage Users: Click to access the manage users page. This page allows owners to edit, add, and remove system, ElkConnect, and notification users
- Notifications: Click to access the Notifications page. This page allows owners to manage how each notification enabled user will receive notifications
- Initials Button: Owners can click their initials to manage their profile
- Sign Out: Click to log out of ElkConnect
Managing Users
A list of current users will be displayed. Icons represent the three different types of users that can be managed from this page.
System Users
This icon represents a user with a pin code for operation of the system from a local keypad.
ElkConnect Users
This icon represents users with an ElkConnect login for remote access.
Notification Users
This icon represents users setup to receive event notifications.
Editing Users: To edit the settings for any user type, click the pencil icon. This will display an edit user page, with the editable settings for that user. Make the desired changes, then click Confirm Changes to save.
Deleting Users: To delete a user, click the X icon. A confirmation window will appear. Click OK to confirm and delete the user.
Adding System & ElkConnect Users
To add users for local and/or remote access to the Alarm Engine, click the User button at the top of the Users page.
The New User Creation page will be displayed. This page is split into two sections; Physical Panel Access and ElkConnect Access. You can enable either option or both for the new user from this page.
Display Name: Enter a text description for the user. Name should be limited to 16 characters or less and may contain letters and numbers. Do not enter any special characters in the user name.
Physical Panel Access
- No Access/Accessible Toggle: To create a new system user, set this toggle to Accessible. Note: If the system user already exists, this toggle can be set to No Access to avoid creating a duplicate user.
- 4 Digit Code: Enter the desired 4 digit pin code for the new system user
- User Group: Select the desired User Group for the new system user. This will determine the Areas and permissions allowed for the new system user.
ElkConnect Access
- Allow Remote Access: To create a new ElkConnect user, set this toggle to Yes. If the new user should only have local system access, set this toggle to No.
- Email Address: Enter the email address of the new ElkConnect user. On user creation an account setup email will be sent to this address, allowing the new ElkConnect user to complete account setup.
Notifications
ElkConnect can provide notifications for the following events:
- Arm/Disarm Events (includes area and user info)
- Alarm Events (includes area and zone info)
- AC Power Failure
- System Low Battery
- Alarm Output Supervision Troubles
- Device Troubles (includes device info)
Users can these receive notifications via email, SMS (text message), and/or app push notifications.
Creating Notification Contacts
To add notification contacts, click the Notification Contact button at the top of the Users page.
The New Notification Contact page will be displayed. Complete the fields on this page and click Create Notification Contact to save the contact.
Display Name: Enter a text description for the contact. Name should be limited to 16 characters or less and may contain letters and numbers. Do not enter any special characters in the contact name.
Contact Details
- Email Address: Enter the email address of the new contact. This email address will be used to send this contact email notifications, if enabled in Notification Settings.
- Phone Number: Enter the phone number of the new contact. This phone number will be used to send this contact SMS text messages, if enabled in Notification Settings.
- Carrier: Select the carrier associated with the phone number. This is important to ensure proper delivery of SMS text messages.
Notification Settings
Click Notification Settings in the navigation pane to display the Notifications Settings page. This page displays all users with available notification options. These notifications options include email, phone, and app push. Clicking a notification option will toggle it on/off. Enabled notifications options are highlighted in blue.
Account Settings
Click on the Initials Button to access Account Settings. On this page, personal information and security settings can be updated.
Personal Information
- Username: This field displays your username. This username cannot be changed.
- First Name & Last Name: If desired, the first and last name can be edited here.
- Email Address: Click Update to change the email address for this account.
Note: Your account will be restricted until your email address is verified. - Phone Number: Click Add or Update to make changes to the phone number for this account.
Security
- Change Password: Click to update your password. You will be required to enter your current password, a new password and a confirmation of the new password.
- Enable Multi-factor Authentication: When enabled, this feature can increased protection against unauthorized access to your account, by asking for another form of verification after entering your password. This is usually in the form of a code from an app on your phone.