› Alarm Engine Support Forum › Elk Connect App crashing on customer › Reply To: Elk Connect App crashing on customer
January 27, 2025 at 6:52 am
#8734

Randy,
I apologize that this is an issue for your customer. We will get this resolved for you asap. Can you please provide some information about the system so that we can evaluate the issue.
- What is the firmware of the E27 system?
- If you have it, can you provide the type of iOS device they have? The Iphone model (15, 16, Etc) and OS version.
We have T6’s to test with, once we have this information we can dig into this.
Thanks,
Mike