Alarm Engine Support Forum Elk Connect App crashing on customer Reply To: Elk Connect App crashing on customer

#8748
Michael Burrell

    Randy,

    We conducted additional testing today and identified the issue within the iOS app. We have published an update that should resolve the problem your customer is experiencing. iOS update 1.1.10 is currently under review by Apple. Hopefully, their review will be completed soon—this process can sometimes take up to 24 hours. We anticipate the update will be available sometime tomorrow or possibly overnight.

    The issue we corrected relates to the “Precision” numbers from Z-Wave thermostats. To support Celsius in the app, we perform a conversion both in the panel and the app. The data sent to the app is always in a three-digit format, which the app then converts to two digits by rounding (Fahrenheit). Since Celsius includes a decimal point, there was an error in the logic that caused the issue. We have updated the logic, and this should resolve your customer’s concerns.

    Please let us know if you encounter any additional issues or have further concerns.

    Thank you for your patience and for working with us on this.

    Best regards,

    Mike

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