Alarm Engine Support Forum Elk Connect App crashing on customer Reply To: Elk Connect App crashing on customer

#8752
Michael Burrell

    Randy,

    This is very odd. I would advise that she uninstall the app and reinstall it. It feels like something is in the cache of the app that is causing this issue. Additionally, can you please email directly at techsupport@elkproducts.com and I would like to dig in deeper on this control.

    Edit: Adding for context. Randy reached out and provided the specific details of the installation, we were able to utilize that information the recreate the issue and resolve it in iOS 1.1.11. There was a issue with the iOS UI when displaying the converted thermostat data from this clients units. The inability to render the UI resulted in a app crash.

    Thanks,

    Mike

     

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