M1 Support Forum C1M1 Ethernet Trouble Reply To: C1M1 Ethernet Trouble

#9612
Brad Weeks

    Can you provide a PDF copy of the ElkRP2 programming and retrieve the M1 LOG (save in csv format) and forward to techsupport@elkproducts.com

    • Connect to the system, click the Send/Rcv Icon, click “Receive ALL” to make sure you have the most recent programming in the system.
    • Click File, click Save Account
    • Click the Print Icon on the Toolbar
    • From the Print Dialog Box Check “This Account” and then click “Preview”
    • From the ElkRP Account Report Dialog box “Select All“
    • Click OK
    • From the ElkRP Account Report Screen click the “Export Report” Icon in the upper left-hand corner of the screen
    • From the Export Report Screen File Name:
    • Save as Type: <Select Adobe Acrobat PDF> or Word Doc
    • Save to your Desktop and then attach to an email and forward
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