› M1 Support Forum › C1M1 Ethernet Trouble › Reply To: C1M1 Ethernet Trouble
October 17, 2025 at 11:05 am
#9612

Can you provide a PDF copy of the ElkRP2 programming and retrieve the M1 LOG (save in csv format) and forward to techsupport@elkproducts.com
- Connect to the system, click the Send/Rcv Icon, click “Receive ALL” to make sure you have the most recent programming in the system.
- Click File, click Save Account
- Click the Print Icon on the Toolbar
- From the Print Dialog Box Check “This Account” and then click “Preview”
- From the ElkRP Account Report Dialog box “Select All“
- Click OK
- From the ElkRP Account Report Screen click the “Export Report” Icon in the upper left-hand corner of the screen
- From the Export Report Screen File Name:
- Save as Type: <Select Adobe Acrobat PDF> or Word Doc
- Save to your Desktop and then attach to an email and forward
