C1M1 Ethernet Trouble

[Albert Shammah]

For the past week my C1M1 has not been able to communicate via ethernet. I can see it online and passing data on my routers web page. But the alarm panel says “ethernet trouble” and im getting tons of “failure to communicate” messages from the CS. its able to communicate to the CS via Dual path Verizon.

Elk7ts panels are down as well since the ethernet path is down.

[Brad Weeks]

Can you provide a PDF copy of the ElkRP2 programming and retrieve the M1 LOG (save in csv format) and forward to techsupport@elkproducts.com

• Connect to the system, click the Send/Rcv Icon, click “Receive ALL” to make sure you have the most recent programming in the system.
• Click File, click Save Account
• Click the Print Icon on the Toolbar
• From the Print Dialog Box Check “This Account” and then click “Preview”
• From the ElkRP Account Report Dialog box “Select All“
• Click OK
• From the ElkRP Account Report Screen click the “Export Report” Icon in the upper left-hand corner of the screen
• From the Export Report Screen File Name:
• Save as Type: <Select Adobe Acrobat PDF> or Word Doc
• Save to your Desktop and then attach to an email and forward

[Albert Shammah]

I’m unable to connect to the system via RP.

I was able to connect to the C1m1 via USB it shows the cell and lan are connected and have IP’s. The cell and Lan constantly keep going on and offline though.

Lan light on the bottom of the C1 keeps blinking. RED light on the C1 is solid/blinking erratically. Green light on the front of the C1 is solid.

Nothing in the programing has changed. I was away on vacation when this started happening.

I started getting Emails from the CS that I was having “communication Failure” after the system came back on from a power outage.

The system is plugged in to a surge protector and is grounded. No Telco lines are connected.

[Author]

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