Cannot Arm the M1 via elk link

[Albert Shammah]

I have not been able to arm the system via elk link for the past week.
Also no alarm or arm disarm notifications even after the update.

A perfect addition to the M1G line would be an upgraded Elk-connect C1M1

[Brad Weeks]

What is the last 4 digits of the MAC Address for the C1M1?

[Albert Shammah]

Hi Brad,

C1M1 Mac: 2396

[Brad Weeks]

Has the User Code which was assigned to the C1M1 been changed? In ElkRP2 under Globals G29 – G42 make sure all six of the Serial Port 0 Transmission Options are checked

[Albert Shammah]

User code has not changed all six serial port boxes are checked

[Brad Weeks]

For the User Code that is assigned to the C1M1 user make sure Arm, Disarm and Area Area 1 is checked —- Access, Duress and Temporary Code should NOT be checked

 

[Albert Shammah]

Thanks Brad.

Bypass and access were checked. Arming from elk link works now.

[Albert Shammah]

Still no push notifications on arm, disarm or alarm

[Brad Weeks]

In the ElkLink APP on your phone click the Gear Icon (lower right hand corner) and make sure Push Notification is set to ON

[Albert Shammah]

Notifications are set on both the app and in iphone settings. I still don’t get any push notifications from the ELk-link app

[Michael Burrell]

Albert,

I’ve confirmed with Engineering that the logs show we’re experiencing intermittent issues with push notifications on ElkLink. We’re actively working to resolve these problems. I apologize for any inconvenience this may be causing and assure you we are working towards a solution as quickly as possible. Email notifications do not appear to be impacted.

Mike

[Author]

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