- This topic has 5 replies, 2 voices, and was last updated April 30, 2025 at 5:50 pm by Brad Weeks.
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Looking for some help troubleshooting a new 7TS touchscreen installation. Running into a few issues that I can’t seem to get past.
First, the POE adapter isn’t powering on. I’ve tried a couple of POE injectors that I know are working, but the lights stay off and the touchscreen remains unpowered. No signs of life at all when connected via POE.
Since POE wasn’t working, I wired the 7TS directly to 12V and connected it via WiFi. That’s when I started running into two more problems. The first is an audio issue: every time the device plays a chime or any audio, a loud static noise comes through first. It doesn’t matter what the volume is set to—the static is always loud and very noticeable.
The second problem is with the network connection to the M1EXP. I’m running the latest firmware on the M1EXP, M1G, and 7TS (all updated recently). The 7TS is connected to the network over WiFi and can discover the M1EXP without issue. I’m using a secure connection with a username and password that I have configured on the M1EXP side. In the ELKRP trace logs, I can see the 7TS communicating with the EXP, but the connection fails. Sometimes it gives the error “Could not establish network connection! Check your network connection,” and other times it says “Could not establish network connection! Username/password not found.” It seems random which message I get. I also see “TCP Secure Challenge Failed” in the logs, which makes me think it might be an authentication or handshake issue, but I can’t figure out what’s wrong. It feels like the device is almost connecting but not quite finishing the process.
A few issues to solve here, and I’d appreciate any advice or guidance anyone can offer. Thanks very much in advance!
Brad Weeks
The M1 is running 5.3.30 firmware and the M1XEP is running 2.0.51 — correct? In the M1XEP Setup under the TCP/IP Setting Tab make sure to “Enable Non-Secure Port 2101” and send this change to the M1XEP. In the 7TS
The 7TS must be connected to the 2.4G WiFi Network.
- Click Menu
- Click Installer Settings
- You should be prompted “Enter Installer Access Code” —— 172839 Factory Default
- “If” there is an Update Available the information will appear on the Installer Setting Screen
- Click View Saved Profiles
- Click the Blue Pencil Icon to Edit your Profile
- Profile Name {You create the Profile Name}
- IP Address — this the IP of the M1XEP on the Local Area Network
- M1 User Code — A Valid User Code Programmed in the M1 that has does Not Have Access, Temporary Code or Duress Checked. Within ElkRP2 under User you might want to create a Code just for the 7TS for example User 100, Name 7TS, Code {you create the code}, All 8 Areas Checked and under User Authorization check Arm, Disarm, Master and Bypass with Code. User 100 is so far up in the list that it should NOT get accidently changed— Just a Suggestion.
- Port 2101
- Uncheck “Use Secure Connection”
- Uncheck “Username and Password Required”
- Check “Connect Automatically on Startup
- Click Save
- Click Connect
- Very Important to make sure ElkRP2 is NOT connected to the M1 while the 7TS is attempting to connect
Brad WeeksClick Menu and About — what is the current Version, Build and Firmware on the 7TS. As far as the PoE47TS which distributor did you purchase from? We will need to create the Tech Ticket in order to return.
Brad WeeksSend an email to techsupport@elkproducts.com with contact information and we’ll create the Tech Ticket
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