Unexpected troubles can cause your customers undue anxiety. Why wait for a customer to call you when there is a problem with their system. With the examples below, you can have the M1 system notify you of low battery troubles, zone troubles, etc. via phone or email.
In the example below, the system will call the installer’s cell phone when a low backup battery is detected.
WHENEVER CONTROL LOW BATTERY TROUBLE IS DETECTED
THEN DIAL Installer (5551234) AND ANNOUNCE Miscellaneous 1(vm 239)
A voice message programmed in Miscellaneous 1 (vm 239), which describes the trouble, will be announced through the phone when the call is made.
In the example below, the M1 sends an email to the installer when an RF transmitter is lost.
WHENEVER TRANSMITTER SUPERVISION LOSS IS DETECTED
THEN SEND EMAIL MESSAGE 1 TO email@example.com
The ELK-M1XEP Ethernet Interface is required for email capability. The email portion of the M1XEP setup in ElkRP must be configured properly to send emails.
Now that you have been informed of the problem, you can contact your customer and schedule a time to take care of it. Your customers will appreciate the level of service you can provide by setting up these simple rules.