Alarm Engine Support Forum Touchscreen Update Update Reply To: Touchscreen Update Update

#9390
Wesley Perry

    Mike,

    Ya i have no idea why local discovery cannot get passed “authenticating” or “retrieving system info”. It times out and then i cant try again unless i reset the App. I have multiple iOS devices that do the same thing. It used to work, i know that I used to get in locally on the app before. At least the cloud remote is still working just normally and fine for both admin (black interface) and user (blue interface) codes.

    I assume its the Main board update i need to fix this issue which i seem to not be able to get into. I have reset my network, removed firewalls, tried redistricting IP communication in router rules to direct IPs from iOS to ELK and no luck to get in through local discovery. Is there any manual way to upload firmware?

    I do have an SD card but it wasnt working on a previous unfixed issue (wifi panel wont stop rebooting itself and doesnt stay in sync with the POE panels with status) so I gave up on that lol.

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