Are you arming from the keypad or an APP or Home Automation Software? When you attempt to arm does the Exit Delay Start? Create a PDF copy of the programming, retrieve the entire M1 LOG and forward to techsupport@elkproducts.com
- Connect to the system, click the Send/Rcv Icon, click “Receive ALL” to make sure you have the most recent programming in the system.
- Click File, click Save Account
- Click the Print Icon on the Toolbar
- From the Print Dialog Box Check “This Account” and then click “Preview”
- From the ElkRP Account Report Dialog box “Select All“
- Click OK
- From the ElkRP Account Report Screen click the “Export Report” Icon in the upper left-hand corner of the screen
- From the Export Report Screen File Name:
- Save as Type: <Select Adobe Acrobat PDF> or Word Doc
- Save to your Desktop and then attach to an email and forward
- Click the LOG Icon on the Toolbar and Receive Entire LOG
- Save as a csv file and forward