In the M1XEP Setup click Trace, click Show Setup, Click Resume (very important), click the M1XEP Setup and click Test, wait approximately 20 seconds, from the Trace Window click Copy To Clipboard , paste into an email and forward to techsupport@elkproducts.com . In your Gmail Account have you setup the 2-Step Verification https://www.elkproducts.com/email-security-settings-using-app-passwords-for-gmail-and-yahoo-with-the-m1xep/ which will give you a 16 Digit Code to use for the Password within the M1XEP under the Email Tab