› M1 Support Forum › Issue sending emails
- This topic has 1 reply, 2 voices, and was last updated October 13, 2023 at 12:48 pm by Brad Weeks.
October 11, 2023 at 10:00 pm #7447Bruce Cowan
A few years ago I configured a rule to send an email every evening at 8pm.
For the last 6 months or so, my M1 has not been able to send the email messages.
Prior to this, for years, the email messages were 100% successful even after Google added the requirement of having 2-Step-Verification
The rule is:
WHENEVER THE TIME IS 8:00 PM
THEN SEND EMAIL MESSAGE 1 TO [email address] (Email 1)
THEN ANNOUNCE Say Time (vm238)
99% of the time the email message never gets through
The odd time, the email does get sent
100% of the time the “announce” message works, indicating the rule is actually firing
The issue appears to be with sending emails in general as sending a “test” message via the email tab in the M1XEP setup also fails 99% of the time. There are
times when sending an email using this method is successful
Running a DNS test is always successful
here is a log file of a failed attempt
Send Email 1
SendEmail_Init GlobalSMTPType: 1, DNSGood: True, GlobalSMTPAddr: smtp.gmail.com
SendEmail_Init getaddrinfo: 126.96.36.199
SendEmail_Init smtp_addr: 188.8.131.52
SendEmail_Init smtp_port: 00465
SendEmail_Init Subject: Alert from M1 – M1XEP
SendEmail_Init To: [valid email address]
SendEmail_Init Body: ELK security system TEST message
SendEmail_Init Username: [valid gmail address]
SendEmail_Init Password: [valid gmail assigned password]
SendEmail_Init From: [valid gmail address]
SendEmail_Init Domain: gmail.com
Send Email Done
Any suggestions would be appreciatedOctober 13, 2023 at 12:48 pm #7452Brad Weeks
In the M1XEP Setup click Trace, click Show Setup, Click Resume (very important), click the M1XEP Setup and click Test, wait approximately 20 seconds, from the Trace Window click Copy To Clipboard , paste into an email and forward to email@example.com . In your Gmail Account have you setup the 2-Step Verification https://www.elkproducts.com/email-security-settings-using-app-passwords-for-gmail-and-yahoo-with-the-m1xep/ which will give you a 16 Digit Code to use for the Password within the M1XEP under the Email Tab
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