M1 Support Forum ELK-7TS Issues typing code Reply To: ELK-7TS Issues typing code

#8381
Michael Burrell

    Bradley,

    We’ve done some testing on various screens here at the office and I can see what you’re referencing. It appears that, at random, a button press is not being acknowledged by the application. The screen itself registers the touch, but the application doesn’t respond to the press. As you noted, the button darkens as though it was pressed.

    From our testing across several different network setups and screens, this behavior isn’t consistent across all configurations, but we were able to recreate it.

    I’ve reported this issue to our app development team with the relevant information so they can work on addressing it. Hopefully, we can report back soon with an update to resolve the problem.

    I apologize that this wasn’t caught during earlier testing. I personally tested for screen responsiveness, but it seems that recent updates may have triggered this unexpected behavior.

    We’ll keep this thread updated as soon as we have more information to share.

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