ELK-7TS Issues typing code

[Bradley Wallace]

We just had a new system installed with an ELK-7TS as a keypad, and the keypad keeps failing to register key “presses” for the alarm code causing the incorrect code to be put in and then a panic to try to clear the code and start from scratch. The screen actually shows the correct number being “pressed” by changing to a dark gray but doesn’t actually register the “press” with a *. The only thing we’ve found that helps is to type the code very slowly with a forceful press on each number and make sure the * registers on the screen for each “press”.  Is anyone else having issues like this? I’m about at the point of getting rid of the touchscreen for a standard keypad.

Anyone have any other solutions to fix the issue?

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