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Power down the M1XEP and install a jumper onto JP2 of the M1XEP. Power up with the jumper ON and watch the Green Network LED which after ~20 seconds should start flashing either one blink per second or two blinks per second. If one blink per second then remove the JP2 jumper but if two blinks per second power back down and back up. After the second power cycle the Green LED should be blinking one blink per second at which time remove the JP2 Jumper and let the M1XEP reboot. The reboot will take approximately 60 seconds and the Green LED should be flashing randomly with data traffic. Use ElkRP2 to try and Find the M1XEP on the LAN or use the M1XEP Special 2.0.34 Updater Utility to see if the utility can find your M1XEP . https://www.elkproducts.com/elkdoc/special-m1xep-2-0-34-updater-utility/