M1 Support Forum LAN hardwired ELK-7TS IP address Reply To: LAN hardwired ELK-7TS IP address

#8448
Michael Burrell

    I apologize for the delayed response. I was finally able to get on a call with Engineering yesterday to discuss this issue.

    The 7TS is a custom-designed and custom-manufactured tablet that uses a highly customized version of Android. As you noted, Android includes an option to randomize the MAC address for security purposes. Our engineering team disabled this option in the OS, but this only applies to Wi-Fi connectivity. Based on your feedback, we discovered that the POE/LAN adapter is not handling the MAC address randomization disable properly.

    Engineering has resolved the issue. However, the fix requires these devices to be programmed at the factory. A new batch of POE/LAN adapters is currently being produced, and once completed, they will be shipped in via air. As soon as we receive them, we can replace your device with an updated one.

    We will update when we get them in.

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