Wesley,
I apologize I missed your reply.
If you have the SD, you can insert it into the control and use the SD Debugging. Enable this with the SD Card installed. Then attempt to connect a few times locally. Afterwards, pull the SD card out and copy the files. If you can get them to me, we can look at what it is doing and possibly gain an understanding of the issue.
Additionally, I can work with you on a special utility that we have that is not publicly available. Using this utility, I can walk you through updating it.
Just let me know which method you want to take. If you want to use the utility, email me at michael.burrell@elkproducts.com and we can discuss the process.
Thanks,
Mike