7TS not Connecting to M1G

[Uriel Marcovich]

Hello, I bought some time ago the 7TS, just had time now to try setting it up. But is not connecting to the M1G it says username/password not found.

The screen discovers the M1G

I already created that username and password in the EX1P config.

I have the poe adapter, and I tried with that and via wifi. None of them connect to the M1

Also one other interesting thing. When I go into installer settings, I don’t get an option to update the firmware even though I’m currently running: 1.0.434

[Brad Weeks]

Follow the steps in the video to see if this fixes the Updating Firmware in the 7TS

https://www.youtube.com/watch?v=UZvkToRemy8

If you run into an issue during the update you may have to do the following :

• Go to the following website https://greenwichmeantime.com/time-zone/gmt-plus-13/#google_vignette
• Connect with ElkRP2
• Click the Send/Rec Icon, click Set Date and Time from PC
• Set the M1s time to +13 hours GMT based upon your location

 

At the 7TS

• Check to make sure the 7TS is displaying the +13 GMT Time
• Click the menu icon (thee lines) in the upper left hand corner
• Click Installer Settings
• Enter the Installer Code 172839
• Click Submit
• On the Installer Setting Tab you should see an Update is Available
• Please run the update to Firmware 1.0.534
• Once the update is complete use ElkRP2 to set the M1 back to the correct Time

 

Here is a link to the latest 7TS 1.0.534 Release Notes https://elk-manuals.s3.amazonaws.com/ELK-7TS+M1+App+Release+Notes.pdf

In the M1XEP Setup under TCP/IP Setting Tab make sure the Non-Secure Port 2101 is enabled and sent to the M1XEP

In the 7TS Profile under Installer Settings:

• Profile Name {you create the name for example Front Door}
• IP Address {the IP Address of the M1XEP on the LAN}
• M1 User Code {a valid Arm/Disarm code programmed in the M1}
• Local Area Connection via: M1XEP
• Port 2101
• Un-check “Use Secure Connection”
• Un-check “Use User Name and Password”
• Check “Connect Automatically on Startup
• Click Save
• Click Connect

 

[Uriel Marcovich]

Thank you very much, using the non secure port fixed it. And I was able to update and connect.
My issue now is that I want to use the secure port, is that possible?

[Author]

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