Disable certain notifications

[Jeff Noel]

Hey,

Is there a way to disable certain notifications for certain users?  Say if a customer doesn’t want to know every time the system is armed/disarmed, but only wants to know if there is an active alarm, can I toggle it so they don’t receive arm/disarm notifications?  I couldn’t find a way, and couldn’t see it documented anywhere.  Thanks,

[Michael Burrell]

Jeff,

At this time, there is not an option to disable notifications by group or type. It is on the list to add to the web portal. I will ask for an update as to when we can expect to see this implemented.

Currently all Arming/Disarming, Troubles, and Alarms are set via notifications.

With the user login via the web portal, the user can select and or add who gets Notifications and which format the notifications are sent in. They can choose from Push, Email, or Text. They can also disable all of them from here as well.

Thanks,

Mike

[Jeff Noel]

Thanks,

I have customers that aren’t really concerned with Arming/Disarming notifications, they just want to know if the system is in Alarm.  Would be great to select what notifications they receive.

[Roberto Tokici]

I do not see where to modify these notifications in the web portal. where do you navigate to?

Thanks.

[Michael Burrell]

Roberto – These are only viewed from the end user login to ElkConnect.com. If you are using your dealer login email as the “account” email, when you login the system will always show you the dealer portal. Under the account, it needs to be assigned to an email that is not listed as dealer. Once logged in as the end user, you will see the notifications tab.

The end user login will look like this image below.

 

The email address I am referring to is the one below used for the account. This needs to not match the one you use for your dealer login.

Thanks,

Mike

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