M1 Support Forum Error on ELKRP2 startup after update

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  • #5662
    Mike Morris

      Hello,

      After updating ElkRP from v2.0.20 to 2.0.40, the following now occurs attempting to open an account after startup:

      “The controls database is out of date. An update is available. Do you want to update it now?”
      Clicking “Yes” results in: “Unable to open the temporary database, possibly because there was a disk drive error.”
      Responding “OK” to acknowledge the error message results in the first message repeating.  After three cycles of “Yes” and “OK”, the error does not recur.

      Closing and reopening the account (or restarting ElkRP) results in the same error sequence as above.
      There are no error messages listed in the ElkRPLog2.txt file.

      No issues previously with v2.0.20.

      Any ideas?

      Thanks!

      #5682
      Brad Weeks

        Close the ElkRP2 Software and from Windows Add/Remove Programs,  select RP, select Remove and you should be prompted to Remove, Modifier or Repair and select “Repair”. Once the Repair is complete reboot your PC and try opening ElKRP2 to see if you receive the same error message

        #7625
        Mike Robles

          Hi,

           

          I have the same issue. The repair did not work. What else can I try?

           

          Thanks

           

          Mike

          #7626
          Brad Weeks

            Completely Uninstall search the local c drive for the RP folder and if found delete then try a fresh new install.

            #7634
            Mike Robles

              Hi,

              Thanks for the reply. What will happen to my systems if I delete the app and its data?

              #7638
              Brad Weeks

                Make a copy of the elkaccts2.mdb file which will be all of your RP2 Accounts

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