- This topic has 2 replies, 2 voices, and was last updated July 22, 2024 at 6:02 pm by Mike Mester.
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Hi,
I have an M1 Gold with an M1XEP that was working for several years until a power failure a week ago. When AC power failed, the control went onto battery backup. The M1XEP was powered off the control itself (not a separate power adapter). After restoring AC power, the M1XEP stopped allowing connections via LAN. I don’t recall for sure, but there may have briefly been an “Ethernet Trouble” message on the keypad, but there isn’t anymore. Since that happened, I’ve put the M1XEP on a separate 12V, 1A power supply. I’ve disconnected and rebooted both the control and the M1XEP several times in different orders without success. The control itself seems to work fine, although I can’t get into ElkRP to investigate deeply.
The M1XEP gets an IP address via DHCP as usual and responds to pings for about 50 seconds reliably, then doesn’t return them for about 30 seconds, and comes back online. That and the status lights make it seem like it’s periodically rebooting. ElkRP is not able to connect securely or non-securely. The trace, linked below, indicates that it is contacting the M1XEP and receiving responses. When I try connecting non-securely, it gets to the state where it verifies the system identities but errors out during that step (saying the system didn’t respond.
Any ideas what’s going on here and how to fix it? I had been using a Home Assistant integration, but I’ve disabled it so that is unlikely to be the issue.
Trace from ElkRP is here: https://pastebin.com/vv5WmesJ
Brad Weeks
On the M1XEP circuit board locate the LED between the RS232 port and the power plugin connector — watch this LED for approximately 60 seconds to see if the LED blinks off and then back on. If the D6 LED blinks off and back on the M1XEP is rebooting and most likely will need replaced.
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