› M1 Support Forum › M1XEP Repeats Conflict on Connect After Update

Viewing 14 posts - 1 through 14 (of 14 total)
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  • January 22, 2022 at 3:17 pm #5809
    Robert McGuire

      i  Recently Updated the M1XEP to boot ver 2.0.4 and firmware ver 2.0.46 with rp2 ver 2.0.40.  Whenever i connect to the control now it always shows a conflict.  I have repeated receiving changes to the database from the control.  I have also tried to send back to the control.  It will not stop telling me i have conflicts.   How do i get this fixed?

      February 7, 2022 at 2:55 pm #5857
      brian schaer

        I can confirm, seeing the same situation.  Was an upgrade from 2.0.44 for me.

        February 7, 2022 at 3:15 pm #5860
        Brad Weeks

          Under Automation Sunrise/Sunset make sure to select a City Near you, select the correct Time Zone, click Calculate and send to the M1. Under the M1XEP setup click “Receive”, save the Account and check to see if you still have a Conflict

          February 7, 2022 at 9:43 pm #5861
          Robert McGuire

            I have done the procedure above with no change in the error.   Still shows a conflict with the M1XEP apon connection.

            I have also tried to receive to the XEP , send to the database, also tried to create a new database entry and receive all data to it, etc.  Nothing seems to help.

            February 8, 2022 at 8:23 am #5862
            Brad Weeks

              Run a Repair on the software — Windows, Add/Remove Programs, Select RP, you should be prompted to Remove, Modify, Repair select Repair and test again

               

              February 8, 2022 at 9:15 am #5864
              brian schaer

                Your procedure resolved the conflict.  Thank you.

                February 8, 2022 at 9:23 am #5866
                Robert McGuire

                  Mine still has the same conflict error.

                  February 8, 2022 at 2:12 pm #5872
                  Robert McGuire

                    Brad,

                    I loaded a fresh ElkRP on a virgin Windows 10 laptop and i connected to the m1xep and built a new database entry from the downloaded data.   After Saving and reconnecting to the xep i still have the same issue.  maybe the xep get corrupted during the firmware upgrade.

                    February 8, 2022 at 4:06 pm #5873
                    Brad Weeks

                      Try updating the Firmware again and retesting

                      February 8, 2022 at 4:32 pm #5874
                      Robert McGuire

                        Reloaded software level 2.0.46 to the XEP no errors .  Same issue.

                        February 9, 2022 at 10:44 am #5876
                        Brad Weeks

                          Create an Export of the Account (File, Export, save to Desktop) and forward to techsupport@elkproducts.com with a brief note.

                          February 9, 2022 at 10:29 pm #5879
                          Robert McGuire

                            OK Dump coming your way

                            February 10, 2022 at 10:07 am #5882
                            Brad Weeks

                              Haven’t received. Rename the file and remove the .exp and change to .REMOVE

                               

                              February 10, 2022 at 12:22 pm #5883
                              Robert McGuire

                                as requested sent again

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