M1 Support Forum secured connections & email


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  • #5134
    Mark Seicshnaydre

      I cannot get any email/text to go out.  i’ve tried 2 or 3 email accounts.

      M1 firmware 5.3.10

      m1xep firmware 2.0.46

      secure connections only port 2601

      i cannot get to the m1xep directly inside the network either…  i thought i used to be able to do that.




      Brad Weeks

        Make sure you are running ElkRP2 version 2.0.40

        • Connect to the M1
        • Click the M1XEP Setup
        • Click Trace which should open the M1XEP Debug Trace window
        • Click Select ALL
        • Click Show Setup
        • Click Resume
        • Return to the M1XEP Setup click the Email Tab and click “Test”
        • Wait approximately 30 seconds
        • From the M1XEP Debug Trace screen click Copy To Clipboard
        • Paste the information into an email and send to techsupport@elkproducts.com with a note
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