Setting up new user – PW?

[Keith Belt]

Trying to add a new user to a E27 system.  Got them added as a user via PC ELk-Connect portal.  Set up user name, code, and access levels.

Then installed ElkConnect App on their phone.  Went to log in but got stuck for lacking a password.  There was no where to define a password — the portal asked for an access code, email, and phone#, but no PW.  And the phone AP doesn’t seem to have any “new user” selections, to set u[ a PW.  What am I missing?

[Keith Belt]

Never mind.

PS.  The knowledgebase should mention to expect a link where you will then create your PW.

[Michael Burrell]

t’s on the ElkConnect web portal when you’re logged in as a User.

Go to User Management and add a new user in the same manner you did when adding the control panel code. This time, only enable access for ElkConnect, since you’ve already added the control panel code. The site will prompt you to enter the new user’s email address. They will then receive an email to set up their password. If you originally did this when you set them up, they should have an email from ElkConnect to create a password. If they didn’t receive the setup email, they can reset their password on the site, which will automatically send another link. The “new user password setup” link and the “password reset” link are the same.

Adding a user on the web portal serves two purposes: adding control panel users and app/web users. We give you the choice of doing both at once or either one individually. Once you hit save, they will appear as two separate entries in the list since they are managed in two different databases.

Let me know if you have additional questions. I can also send you a document that outlines this process if it would be helpful.

[Keith Belt]

We figured it out.  We did all the above correctly.  The problem was not thinking that they would be getting a confirmation email that needed respondiong to.  The knowledge base instructions don’t mention anything about getting an email response as part of the setup.

[Michael Burrell]

Keith – Thanks for the feedback, we will add additional info on the knowledge center to address this.

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