M1 Support Forum Unable to find a valid time server address

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    ken goldsberry

      I have tried various different time servers recently and cannot get any to work I keep getting this error.  I have even tried the approved time server from my ISP zipley fiber and still get this error.

      The ELK-M1XEP encountered an error while updating its clock from the Time Server.
      Please check the server’s address and the DNS server’s address.
      Error message: No response from selected time server.

      ken goldsberry

        Anybody have any suggestions?

        Brad Weeks

          Under the M1XEP Setup, TCP/IP Setting tab have you entered a valid Primary DNS Server IP?  You may want to try using the router Gateway as your Primary DNS Server IP  and then select a timer server in your area from the NTP site https://support.ntp.org/bin/view/Servers/StratumTwoTimeServers?redirectedfrom=Servers.StratumTwo —- these are listed by Country first and you’ll need to scroll down to cities in the US.

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