M1 Support Forum M1XEP Unable to Connect Via Network Connection Reply To: M1XEP Unable to Connect Via Network Connection

Brad Weeks

    Please make sure you are running the latest ElkRP2 version 2.0.40 Software:

    • Open ElkRP2 and your Account
    • Click the M1XEP Setup
    • Click Trace
    • Click Select All, click Show Setup, Click Resume,  Click Copy To Clipboard
    • Paste the data into an email and forward to techsupport@elkproducts.com with a brief note

    I would also suggest checking to make sure the M1XEP is running Firmware 2.0.34 or later using the Special M1XEP 2.0.34 Updater Utility at https://www.elkproducts.com/elk-m1xep-and-windows-compatibility/

    If running ElKRP2 2.0.40 and the M1XEP is at 2.0.34 or Later try the following:

    • Open ElkRP2 and your account
    • Click the M1XEP Setup and Find
    • Make sure the M1XEP is found and the IP is compatible with the Local Area Network
    • From the ElkRP2 Toolbar click Setup, Options, Network Adapters and within the dropdown you should see the IP Address of your PC on the Local Area Network
    • The IP of the M1XEP and the IP of your PC should be compatible on the LAN — For example M1XEP, PCs IP
    • On the Account Detail Screen of ElkRP2 System URL/IP should be the M1XEP
    • Port 2601
    • the “Connect Non-Secure” Option should NOT be checked

    With the M1XEP Trace running (make sure to click Resume) try the connection again and if it fails email a copy of the M1XEP Track showing all setup information and data in the trace window to techsupport@elkproducts.com with a brief note.



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