Please make sure you are running the latest ElkRP2 version 2.0.40 Software:
- Open ElkRP2 and your Account
- Click the M1XEP Setup
- Click Trace
- Click Select All, click Show Setup, Click Resume, Click Copy To Clipboard
- Paste the data into an email and forward to techsupport@elkproducts.com with a brief note
I would also suggest checking to make sure the M1XEP is running Firmware 2.0.34 or later using the Special M1XEP 2.0.34 Updater Utility at https://www.elkproducts.com/elk-m1xep-and-windows-compatibility/
If running ElKRP2 2.0.40 and the M1XEP is at 2.0.34 or Later try the following:
- Open ElkRP2 and your account
- Click the M1XEP Setup and Find
- Make sure the M1XEP is found and the IP is compatible with the Local Area Network
- From the ElkRP2 Toolbar click Setup, Options, Network Adapters and within the dropdown you should see the IP Address of your PC on the Local Area Network
- The IP of the M1XEP and the IP of your PC should be compatible on the LAN — For example M1XEP 192.168.1.50, PCs IP 192.168.1.55
- On the Account Detail Screen of ElkRP2 System URL/IP should be the M1XEP
- Port 2601
- the “Connect Non-Secure” Option should NOT be checked
With the M1XEP Trace running (make sure to click Resume) try the connection again and if it fails email a copy of the M1XEP Track showing all setup information and data in the trace window to techsupport@elkproducts.com with a brief note.