Reply To: Touchscreen Update Update

[Michael Burrell]

Terry,

Version 0.12.166 is quite outdated, so let’s get that updated for you.

The primary reason you weren’t seeing the update is because your screen was not flagged as part of our beta group. I’ve added it as of this morning. Now, when you navigate to the Installer Settings page, you should see a banner prompting you to update. If you do not see the banner and you’re certain the device is connected to the internet, please reply to this thread and we’ll take a look. There is one additional step that may be required due to the jump from an older version, but it’s not typically needed.

Once you’ve updated, you’ll need to use the new linking process. Here’s how:

1. Open the mobile app while connected as the installer/dealer.

2. Go to the Network Device Settings page.

3. Scroll to the bottom and tap Network Device Linking Credentials.

4. Set a Passphrase (this can be a word, phrase, or numbers).

5. Enter an Access Code (1–8 digits).

6. Click Save.

After updating, the touchscreen will prompt you to enter these credentials to complete the link. Once linked, it will automatically maintain its connection with the control panel.

To configure the touchscreen after linking:

1. Return to the Network Device Settings page in the mobile app.

2. Tap the serial number of the touchscreen at the top of the page.

You’ll see the following configuration options:

• Name – Assign a name for easy identification (e.g., “Living Room”), especially helpful with multiple screens.

• Areas – Choose which Areas the screen can access. Area 1 is selected by default. Note if multiple Areas are selected, you can swipe left/right on the screen to switch between them. The screen will function as a global device, showing alarms, delays, troubles, etc., for all assigned areas. “Not Ready” sensors are only shown on the respective home page of each Area.

• Quiet Time Start/End – Not currently implemented.

• Screen Off When Idle – Not currently implemented.

• Silent Entry – Suppresses sounds during entry delay.

• Silent Exit – Suppresses sounds during exit delay.

• Enable Chime – Enables/disables the chime on this screen. The chime enable/disable on the home page of the screen applies to the whole area.

• Enter PIN to Unlock Screen – Not currently implemented.

• Enable Quiet Time – Not currently implemented.

• Hide Automations – Not currently implemented.

• Enable Manual Alarms – Not currently implemented.

If you have any issues with the update or additional questions, feel free to reach out. I’m happy to help.

Thanks,
Mike