Alarm Engine Support Forum CS Communication

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #7899
    Tomas Nanko

      I’m getting Fail to Comm, IP Path Fault and IP Test Fail when I setup the CS Reporting, Im using the same settings what i use for M1, with the only difference being that in M1 I have an option of Receiver type and Number and Line, in E27 I have DNIS, (Dont know what that is.)

      Can anyone help?

      #7900
      Michael Burrell

        Thomas,

        The E27 is only capable of utilizing a Surgard reciever and Contact ID as the communication format. Please confirm the CS reciever your attempting to connect with is a capable of these formats.

        The DNIS is optional and not a requirement for the communication. It just allows for additional account identification if needed.

        Thanks,

        Mike

      Viewing 2 posts - 1 through 2 (of 2 total)
      • You must be logged in to reply to this topic.
      Scroll to Top