Elk M1 gold telephone control not working (M1XEP died)

[Hugo Lyppens]

I can’t get telephone control to work. It’s not a DTMF issue as I’ve tried local phone control with two different phones. The control recognizes ‘***’ and asks for the code. Then when I enter a valid code there is silence for a while until the control announces ‘hanging up’.

I’ve tried remote phone control too. It’s worse because it recognizes ‘***’ but I can’t hear the code prompt.

My control has firmware 5.3.18. My Elk M1XEP died so I am back to POTS (Verizon FIOS in my case). Alarm reporting works over the phone line (dialer test success and test alarm also worked).

Settings: Telephone control 2=local&remote

G29-42 Rings until auto answer 12

Ring/Hangup/answer on (I tested this and it works in the sense that the control picks up)’

listen in off

twoway callback:0

CS Verify Call Time in Secs:0

Two-way Speaker Volume:2

Telephone Line fault timer 10 minutes.

My security codes are 4 digits. Does phone control work with only 4 or is 6 digits required perhaps?

Please help. Thanks.

[Brad Weeks]

The Code you are entering is it the same you use the Arm/Disarm from the keypad?

[Hugo Lyppens]

Yes. Telephone control has worked for years. Has anyone tested Telephone control on current m1 gold firmware 5.3.18? I can rule out fios/voip issues because local Telephone control using a touch tone house phone also does not go past the code entry prompt.

Thanks

[Brad Weeks]

Yes, the remote telephone feature is part of each M1’s overall test before we ship the units.

[Brad Weeks]

Yes, the remote telephone feature is part of each M1’s overall test before we ship the units.

[Hugo Lyppens]

How can I get house phone control working? If my m1gold is able to successfully complete a dialer test to Central Station, to me it indicates it can recognize dtmf tones over my landline. From the house phone it recognizes *** to start. I hear the code prompt. A while later after entering my valid code (tried all users) I hear “hanging up”.

[Brad Weeks]

As a test remove the incoming phone line from TIP and RING and connect a regular plain telephone to R1 and T1 and test.

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