M1 Support Forum Getting my M1XEP up and running again

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  • #8704
    Alex Husted

      I have an M1G that I used to communicate with via the M1XEP. It has been a LONG time since I have tried connecting to the M1G with my computer, because I have not really had the time or the need.
      I just recently had to make some changes to the system because the installers of my new windows cut a couple of door sensors without telling me.
      Here is my problem and what I have tried:

        <li data-xf-list-type=”ul”>the XEP seems to be powered up fine and lights flash on the ethernet port. But it does not show up on my router. No evidence of the MAC for the XEP showing up on my network. It is plugged directly into the router. I have also tried plugging it in a different port just to make sure the ethernet cable is not bad or something like that. No dice.
        <li data-xf-list-type=”ul”>I set up an old windows laptop with ElkRP2 and tried connecting directly to the serial port on the M1G board. I could not get that to work either. I get a “port already in use” error. I tried with two different USB-Serial adapters. One is a Keyspan USA-19S and the other is a Dtech one.

      So I don’t know if the XEP is malfunctioning or if the serial port is bad.
      I could use some help with diagnosing what the problem is before I go spending money on a solution.
      I do have a pair of XSPs in reserve that I can hook up if that will help

      TIA for any advice.

      #8705
      Brad Weeks

        Use the JP2 Jumper on the M1XEP and the instructions on page 18 of the M1XEP Installation Manual and make sure the M1XEP is set to DHCP Mode. With the JP2 Jumper across the two pins watch the Green Network LED and if blinking Once Per Second then remove the JP2 and allow the M1XEP to reboot. In ElkRP2 click the M1XEP and FIND to see if you can “Find” the M1XEP on your Local Area Network. If not visit our website at https://www.elkproducts.com/elkdoc/special-m1xep-2-0-34-updater-utility/ and run the Special M1XEP 2.0.34 Updater Utility to see if the Utility can Find the M1XEP. If so the Utility will tell you 1) the M1XEP is too old to be updated, 2) Already running Firmware 2.0.34 or 3) will update the M1XEP Firmware to 2.0.34. If the utility updates the M1XEP wait about 10 minutes before attempting to Find and Connect using ElkRP2 version 2.0.41

        #8709
        Alex Husted

          Thanks Brad! The XEP was set correctly to dynamic, but just flipping it back and forth seems to have woken it up. I did not have the instructions for how to do that in the old manual that came with my unit.

          The XEP firmware did indeed need updating. With that done I can connect to it again with RP2 🙂

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