M1 gold and M1XEP. Won’t call central over IP

M1 Support Forum M1 gold and M1XEP. Won’t call central over IP

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  • #4416
    M1 Installer

    I’m having an issue with my Elk M1 system. I’m trying to setup central station monitoring via IP. Monitoring comapny gave me all details what I need to setup on my side and I did it. I sent them screenshot of the setting I did on my side and they confirm all are set correctly however they saying they’re not getting any signal from our system.

    I can connect with the RP software over the local LAN. I can also test email, DDNS, and the time server connections. All work.

    Thanks in advance!

    #4524
    ELK Tech Support

    Please make sure your Central Station has either the DSC Surgard III or OH 2000E Internet Receiver and the M1XEP is running Firmware 1.3.8 or later.

    #4526
    M1 Installer

    Central Station is using DSC Sur-Gard and and our M1XEP is using newest 2.0.30 firmware version .

    #4527
    M1 Installer

    Cleared the Central Station information, re-entered, Sent to the M1XEP allowed the M1XEP to reboot seems to have corrected the issue.

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