- This topic has 2 replies, 3 voices, and was last updated November 15, 2024 at 4:58 pm by Brad Weeks.
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Posts
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I have a client having issues with M1 Cloud App not showing state of output on function keys.
It was recommend by Australian support (Ness) to update firmware on M1XEP to latest to try resolve the issue.
Updated M1XEP firmware on 06/11/24 and have not been able to connect M1 to cloud after update.
In M1XEP settings there is no longer a M1Cloud Account ID shown and when I click to “Obtain Account ID” RP2 application crashes.
I am not sure if after firmware update it should have remembered the Account ID or not. I don’t remember seeing any documentation about having to re-activate after the update.
I called Australian support again and they tell me that ELK M1 Cloud configuration server is down, with unknown resolution time.
Is the the M1 Cloud server still down? When will this be resolved?
Is there some other way to get my clients M1 talking to the M1 phone app again.
Environment
ELKRP2 V2.0.041
M1G Firmware 5.3.8
M1XEP Firmware 2.0.51
Not sure if you ever got a response to this but I am also interested in when the cloud server will be back up and running.
Brad Weeks
M1 Cloud Services are now being restored. If you registered your M1 Panel between 1st of April 2024 and 15th of November 2024, please contact PlanetM1 Cloud for assistance https://planetm1.net/index.htm?page=support .
All other customers, Your panels should come online automatically. If they do not please contact https://planetm1.net/index.htm?page=support .
** Please provide your 8-digit Cloud ID when reaching out to us. **
We appreciate everyone’s patience.
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