› M1 Support Forum › Telephone remote giving status but not executing control
- This topic has 8 replies, 3 voices, and was last updated April 22, 2022 at 11:07 am by Charles Winterble.
June 19, 2021 at 3:27 pm #5230Charles Winterble
I have a system using M1XEP working well for extensive remote control of the M1. I want to add telephone remote control as a way to initiate a non-internet, master power reset for my router on rare occasions when it decides to disconnect itself. The telephone control works properly in that I can log in and get status of arming , zones, temperature, etc. If I try to execute automation control like a task, or control a light (which is how I’ll power reset the router) the system will go through all the motions right up to the “press #” but not actually execute the task or toggle the light. Globals are set for local and remote telephone access. I believe its unrelated but I have a Homeseer hub that communicates through the M1XEP which can initiate all the M1 control functions. This works properly as does M1toGo.
Thanks for any ideas.June 28, 2021 at 5:00 pm #5242Brad Weeks
Did you create a Rule based upon the Automation Task being activated? For example:
Whenever M1XEP Reset (Automation Task 1) Is Activated
Then Turn OUTPUT xxx ON for 10 secondsJune 29, 2021 at 10:04 am #5244Charles Winterble
Yes I tried several things. I put in a simple task which should turn on an output and beep the keyboard which I tried to run via phone. Next I simply tried to change an output to ON state over the phone. And last, I tried to arm the system from the phone . The system seems to respond properly, asking for a security code, verifying it and going through the option menu. In each case the response was the same after I entered the # as requested, the system jumped back to reciting the main menu. In the case of the arming request the system acknowledged system armed. However the system did not arm and in the other cases the output did not change or the keyboard beep. If I initiate the task or output changes thru M1toGo, every one of these tests works properly. These tests were all over a local phone connection.April 21, 2022 at 12:53 pm #5996Fernando Poca
Hello, i have the same issue, when the system starts speaking the automation options, it say the first one and then stops. If i pressed # then it doesn’t do anything and starts all over again with all Main Menu Options.
My HW Version is 0.13, Boot ver 3.3.6, fw ver 5.3.10April 21, 2022 at 3:12 pm #6004Charles Winterble
I had to revert to firmware 5.2.10. Apparently 5.3.10 doesn’t work with telephone controlApril 22, 2022 at 6:51 am #6005Fernando Poca
Thanks, will try that. Do you know where to get that firmware?April 22, 2022 at 7:39 am #6006Charles Winterble
I contacted elk tech support and they gave me a link for the downloadApril 22, 2022 at 10:25 am #6007Fernando Poca
I contacted the support and they are releasing a new firmware soon with this issue resolved.April 22, 2022 at 11:07 am #6008Charles Winterble
Thanks, I’ll look for it.
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