Alarm Engine Support Forum Touch screen

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  • #7995
    JOHN WADE

      The new touchscreen has some issues.  Once connected and configured it will come up with errors, disconnect and say pin not valid.  Reconnection is possible but system remains unstable.  A factory trim ring for retrofits would also be nice.  Happy to see it has WiFi given non standard network connections.

      #7996
      Michael Burrell

        John,

        I apologize for the any confusion, but the Alarm Engine verison of the touch screen is not offically released. What you you see as the AE application is very early “place holder” application that we put on the touch screen in order to allow us to update it once the official application was ready for the touch screen. It is not intended to function.

        We started shipping the touch screens for M1 customers that want to utilize it, the application for M1 use is ready for release.

        I would intent was to have the M1 and AE version ready to ship together, but we encountered some personnel setbacks in the software development of the 7” touchscreen app that interfaces with the E27 Alarm Engine. While we are actively working to catch up on the developement, it has significantly delayed the product’s release. Although I cannot provide a solid timeline at this moment, my best estimate is that we are still a few months away from release. We went ahead and allowed it to be purchased, but for M1 use only.

        Thanks,

        Mike

        #7997
        JOHN WADE

          Mike, thanks for the info.  There is definitely some confusion as to what works today.  Distribution understands that the same touchscreen works with both panels now.  Packing and instruction insert would seem to confirm that.  Setup screens do as well.  I hope updates arrive soon as the screen looks good and has decent functionality when it connects and finishes data acquisition.  Firmware updates recently released for the alarm engine and keypad have solved numerous issues.

          #7998
          Michael Burrell

            John,

            I agree, the messaging is not as good as it we need it on this. I will work on improving that. I do appericate the insight. I am happy to hear the new released firmware has resolved issues, we are actively working on another release. We plan to have app releases very soon to address issues brought up there.

            Thanks,

            Mike

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