Touchscreen Update Update

[Wesley Perry]

Awesome! I will update to .5.80 and update the panels and keep testing! The last update had been a huge improvement from the update before that. I look forward to more stability with my WiFi panel and overall improvements! Thanks Mike!

[Michael Burrell]

I recommend updating the screen then update the panel since you have the beta version

[Wesley Perry]

Everything up to date and working great! Seems faster, more reliable and even my wifi panel has been in sync the longest all year so far! This seems like a solid update! Great work guys.

[Vi Ngo]

Hi

I updated the touchscreen firmware to version 0.15.007 and my touchscreen serial number is 100267140.

I linked my touchscreen to the Elk Connect app successfully. However, when I try to use the touchscreen to access the panel, I receive an error message that states “this panel version is not compatible with the app.”

What does this mean and how do I troubleshoot it?

[Michael Burrell]

Vi,

This issue is due to the E27 Alarm Engine system firmware not meeting the min requirement for 0.15.007. The control needs to have a minimum firmware of E27CB 0.5.80 in order to utilize the official touchscreen release.

Here is a link to information on the firmware and updating: https://www.elkproducts.com/alarm-engine-support/ae-update-info/

Thanks,

Mike

[Vi Ngo]

Appreicate the quick response, Mike.

The touchscreen is connected now and is working smoothly so far. Thanks so much!

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